Volticos LLC is dedicated to providing customers with high-quality outdoor gear, such as tents and sleeping bags. If you are not satisfied with your purchase, we offer a flexible and customer-friendly return service.
I. Return Eligibility
We accept return requests in the following situations:
Product size or style does not meet your needs
Item received has quality issues or shipping damage
Customer dissatisfaction (e.g., user experience did not meet expectations)
👉 Important Note: Returns are accepted even if the product has been opened, provided it meets the return conditions.
II. Return Timeframe
Return requests must be submitted within 30 days of receiving the item.
Requests for orders exceeding this timeframe may not be accepted.
III. Return Conditions
To ensure a smooth return process, please meet the following basic conditions:
Product is in a resalable condition (minor signs of use are acceptable)
Includes original packaging, accessories, or storage bags (if applicable)
Valid order information is provided
IV. Return Shipping Costs
Due to product quality issues or shipping errors: Volticos LLC covers the shipping costs.
Due to personal reasons (e.g., dislike, incorrect size): The customer covers the return shipping costs.
V. Refund Processing Time
Once we receive and verify the returned item, we will process the refund within 3–5 business days.
The refund will be issued to your original payment account.
VI. Return Address
Address: 1371 ASHPORT ST, POMONA, CA 91768
Please include the following in your email:
Order number
Purchaser’s name
Reason for return
We will then send you the detailed return address and instructions.
VII. Contact Us
If you have any questions regarding returns or after-sales service, please feel free to contact us:
Email: gabrielle@volticosonline.shop / support@volticosonline.shop
Volticos LLC is committed to providing a worry-free shopping experience, making every outdoor adventure easier and more reliable.